Last updated: August 5, 2026
These Terms of Service (“Terms”) govern your use of hosting and related services provided by ZFHosts (“ZFHosts”, “we”, “us”). By creating an account, purchasing a plan, or using any ZFHosts service, you agree to these Terms.
1. Services
ZFHosts provides web hosting and related infrastructure services as described on our website. We reserve the right to modify plan details and features with or without advance notice to ensure service stability and quality for all customers. Current plans and pricing are published in our client portal.
2. Accounts
You agree to provide accurate account and contact information and to keep it current. You are responsible for safeguarding your portal, control panel, and server credentials, and for all activity that occurs under your account. Notify us immediately through the client portal if you suspect unauthorized access.
3. Billing and payment
- Services are billed in advance for the billing period you select at checkout in the client portal. Available billing periods may vary by plan.
- Subscriptions renew automatically at the end of each billing period unless cancelled before the renewal date.
- If a payment fails, we will notify you and retry. Accounts with unpaid balances may be suspended after a grace period and terminated if the balance remains unpaid.
- Initiating a chargeback instead of contacting us about a billing dispute may result in immediate suspension while the dispute is resolved. We are happy to resolve billing issues through the client portal.
- Prices are exclusive of any applicable taxes, which are your responsibility where they apply.
4. Refunds
Shared hosting plans include a 30-day money-back guarantee from the date of first payment, applicable to your first term only. Renewal payments are not covered by the guarantee. Dedicated server plans are custom-configured and billed differently; deposits for dedicated servers are non-refundable once provisioning has begun.
5. Acceptable use
You agree not to use ZFHosts services in violation of our Acceptable Use Policy, which is incorporated into these Terms.
6. Resource usage and plan changes
If an account consistently exceeds its plan limits or uses resources in a way that degrades service for other customers, ZFHosts may suspend the account or move it to an appropriate higher tier plan to reflect actual usage. Where practical, we will contact you before making a plan change.
7. Uptime commitment
Our uptime commitment, how it is measured, and the service credits available when we miss it are defined in our Service Level Agreement. Service credits are your sole and exclusive remedy for downtime.
8. Backups and your data
- Where a plan includes backups, we run them on the schedule described for that plan and use them for disaster recovery and restore requests.
- Backups are provided as a convenience and are not guaranteed. You are responsible for maintaining your own independent copies of your content and data.
- You retain all ownership of the content and data you host with us. You grant ZFHosts only the rights needed to store, transmit, and display that content in order to operate the service.
- After an account is terminated, we retain account data and backups for a limited wind-down period (typically 30 days) and then delete them. If you need your data, export it before cancelling or request it during the wind-down period.
9. Cancellation and termination
- You may cancel any service at any time through the client portal. Cancellation takes effect at the end of the current billing period unless you request immediate termination.
- We may suspend or terminate service for non-payment, violation of these Terms or the Acceptable Use Policy, or where required by law. Where the circumstances allow, we will give you notice and an opportunity to remedy the issue first.
10. Disclaimers
Except for the express commitments in our Service Level Agreement, services are provided “as is” and “as available”, without warranties of any kind, whether express or implied, including fitness for a particular purpose and non-infringement.
11. Limitation of liability
To the maximum extent permitted by law, ZFHosts’ total liability for any claim arising out of or relating to the services is limited to the fees paid for the affected service in the one-month period preceding the event giving rise to the claim (for billing periods longer than one month, the monthly-equivalent portion of the fees). We are not liable for indirect, incidental, special, or consequential damages, or for loss of profits, revenue, or data.
12. Indemnification
You agree to indemnify and hold ZFHosts harmless from claims, damages, and expenses (including reasonable legal fees) arising from the content you host, your use of the services, or your violation of these Terms.
13. Changes to these Terms
We may update these Terms from time to time. We will notify you of material changes through the client portal or by email before they take effect. Continued use of the services after changes take effect constitutes acceptance.
14. Governing law
These Terms are governed by the laws of the jurisdiction in which ZFHosts is established, without regard to conflict-of-law principles, and disputes are subject to the courts of that jurisdiction.
15. Contact
Questions about these Terms? Open a ticket in the client portal or use our contact page.