We are available 24/7 for server and hosting issues.
How to reach us
- Open a support ticket — best for non-urgent issues and configuration requests
- Live chat — available in your client portal
Resources
| Plan | Standard tickets | Critical / outage |
|---|---|---|
| Starter | Within 24 hours | Within 4 hours |
| Business | Within 8 hours | Within 2 hours |
| Dedicated | Within 2 hours | Within 30 minutes |