Support tickets are handled in our client portal, where they are tied to your account and services so we can act on them immediately.
We respond based on your plan’s response time SLA — see the support hub for current targets. For critical server outages, also use the emergency contact information in your welcome email.
What to include in your ticket
- Your domain name and hosting plan
- A clear description of the issue or request
- Any error messages you are seeing
- Whether the issue is affecting your live site or staging
Not a customer yet?
If you do not have an account, contact us — sales and pre-sales questions do not need a ticket.